Start NIBE Uplink to myUplink
Get started with myUplink.

Get started with myUplink.

The next generation digital platform

Now we are taking a new step to give you an easier everyday life. You get the opportunity to upgrade from NIBE Uplink to myUplink free of charge - with several advantages and opportunities that the new digital platform provides.

Automatic software updates
You receive our software updates via the Internet instead of downloading to a USB stick. The heat pump always has the best possible operation and safety as well as the latest functions.

Settings in real time
Your settings and operating data in the app are updated immediately instead of with a 5 minute delay as before. You also have access to historical data without delay.

You will recognize yourself
All your settings in NIBE Uplink are included. If you have a Premium subscription, it will also be transferred. In addition to new colors and icons, you will recognize the look.

1. Update the software in the heat pump

- Download the software by following the link below.

- Save the software on a USB stick.

- Install the software in the heat pump. Insert the USB stick into your heat pump and follow the instructions on the display.

Download software »

2. Create myUplink account

- Register your account with the same email address as your existing NIBE Uplink account by following the link below. Or log in directly if you have an account with the same email address in myUplink.

- Answer yes to the question about migrating the account from NIBE Uplink. When you log in for the first time, your heat pump will automatically be transferred to your new account.

Create myUplink account »

3. Get started with myUplink

Go to our guide by following the link here. Familiarize yourself with myUplink, the functions available and how to get around.

- If you already have 3rd party integrations active, these need to be set up again against myUplink.

myUplink guide »
How do I download the software?

Download the current software and save it on an empty USB stick. Click download software in step 1 and save the software to a blank USB stick.

Should your device not find the file or the usb stick, start by formatting the usb stick to FAT32. Preferably, you have nothing else on the usb stick but the new software, and also use safe removal from your pc before you take it out. Then try turning off the heat pump and then insert the usb stick and start the device again and it should work.

Find the USB socket

Insert a small screw driver at the bottom left corner of the cover and pry the cover gently open. Insert the USB memory into the USB socket on the display with the contact surfaces upwards.Var finns USB-uttaget på värmepumpen?

Update your system's firmware

1. Select the USB menu and press OK

Select the USB menu and press OK 

2. Select "update firmware" in the menu that appears and press OK.

Select

3. Select "start updating" if you want to install the firmware that is now presented on your system's screen. You will be asked a question whether you really want to update the firmware, if you press "yes" the update will start, select "no" to cancel. After the update is complete your system will reboot.

Select

Lost connection to NIBE Uplink after update

When you update your device with the new software, your device automatically goes offline in NIBE Uplink and online on the new smart home system myUplink. Should your device not be connected to the internet after updating, we recommend that you  restart the heat pump and the router (Shut down at least 20 min) so that a new communication can be resumed.

Contact us

We are ready to help you

Do you have any questions about switching to myUplink?

Email us »