Current vacancies

Temporary Role - Customer Care Co-ordinator

Job Title: Customer Care Co-ordinator

Location: NIBE UK HQ, Chesterfield

Job Type: Full-time, Temporary. 3-4 month contract

The Role

The Customer Care Co-Ordinator will report into the Team Leader and is based at our Chesterfield Office.

Responsibilities

• Answer customer enquiries over the telephone and email, directing them to the appropriate response team.
• Enter all customer information and correspondence onto a CRM database.
• Handle complaints, referring to a manager if necessary.
• Promote servicing contracts.
• Follow up service plan enquiries and quotations to convert to sales.
• Administer and set up service contracts.
• Take credit card payments.
• Process orders for units and spares, allocate stock and generate pick requests on the warehouse.
• Process warranty claim actions in a timely manner, arranging dispatch of any parts required.
• Booking in engineers to attend warranty repairs and servicing.
• Liaise with the Supply Chain Co-Ordinator on ordering urgent stock from our suppliers and communicate to customers.
• Daily plans for engineer diaries to ensure a manageable workload balance to meet customer demand throughout the year.
• Organise and maintain stock levels for Field Service Engineers using parts from their vans.
• Identify spare parts through exploded drawings.
• General office duties.

What will you bring?

• Excellent IT, organisational and communication skills
• A Strong customer focus with a can-do attitude with a genuine interest in helping and supporting customers.
• A polite and friendly attitude.
• The ability to work as part of a close-knit team, whilst having the confidence to handle issues independently and remaining calm under pressure.

What will we offer you?

• Competitive salary
• 33 days annual leave (including bank holidays) increasing with length of service.
• Company Salary Sacrifice pension scheme
• Private Health Insurance with Employee Assistance/Wellbeing Programme
• Life insurance 3 x salary.
• Critical illness cover.
• Company social events
• Office hours: 08.30 - 17.00 Monday to Thursday and 08.30-16.00 Friday
• Comprehensive induction programme including full, job-related training

If you think you match this criteria and would like to apply for this position to be part of a rapidly growing and exciting business, please send your CV to vacancies@nibe.co.uk.