Technical Support Advisor

Job Title: Technical Support Advisor

Location: Chesterfield, Derbyshire

The Role

NIBE is one of Europe's leading manufacturers of renewable energy products. We supply homes with heat pump products that provide domestic hot water and ensure a comfortable indoor climate. NIBE's heat pumps range includes, Ground Source Heat Pumps, Air Source Heat Pumps, Exhaust Air Heat Pumps and Solar Thermal Panels. We offer high-tech heat pump solutions for heating, ventilation, cooling and heat recovery that reflect today's demand for sustainable construction.

We are looking for a Technical Support Advisor based at our head office in Chesterfield, Derbyshire to provide technical support on our range of heat pumps for our growing installer network.

What will you do?

• To create and maintain confidence in all NIBE Energy Systems products and services.
• Handle pre and post sale technical enquiries including fault finding, product information, spare parts from the NIBE Pro installer network NIBE field engineers
• Desire and ability to take ownership for technical and service related enquiries from NIBE Pro installers
• Develop an understanding of the NIBE service department and work as part of a wider team providing technical support to field service engineers, customers services, warranty claims and sales teams.
• Identify emerging issues and trends and escalate to Technical Services and Product Management teams
• Provide feedback from the field to the Training department for development of training material
• Remain up to date with the relevant industry standards, British Standards, Building Regulations etc
• Provide support to NIBE installers in regard to relevant industry regulations, standards and documentation
• Produce and prepare quotations, calculations and project document packs in accordance with industry standards
• Use the business systems in place to support activities of job role and enable accurate reporting.
• As a member of the technical team you may be asked on occasion to undertake a variety of tasks and/or be involved in projects undertaken by the technical department.
• Follow business procedures at all times

What will you bring?

• This role requires excellent IT, organisational, communication and presentation skills with a strong customer focus.
• Ideally a background in the domestic heating, gas or electricity industry with an NVQ/City and Guilds or equivalent in gas engineering, plumbing and heating, refrigeration or electrical.
• Experience of fault diagnosis would be beneficial
• Ability to accurately interpret and communicate manufacturers instructions and industry standards.
• Good knowledge of British Standards, Building Regulations and Code of Practice in relation to plumbing, heating and electrical.
• Applicants with transferable skills from other technological / engineering / electrical fields would be considered.
• Theoretical and/or practical heat pump experience would be beneficial but not essential.
• Candidates excelling in training will be provided to candidates excelling in one more or the areas outline.

What will be offer you?

• Competitive Salary.
• Pension Scheme (on completion of probation).
• Mobile phone, laptop, tools.
• Work Clothes.
• 25 Days Annual Leave.
• Health Insurance (on completion of probation).

If you can meet our requirements and are interested in the above opportunity, please write enclosing a CV and covering letter to vacancies@nibe.co.uk for the attention of Michael Dungworth, Head of Technical.