Technical Support Advisor

Job Title: Technical Support Advisor

Location: Chesterfield, Derbyshire

At NIBE Energy Systems, we are passionate about sustainability and providing innovative heating solutions for homes across the UK. As one of the leading manufacturers of heat pumps and renewable energy products, we are committed to creating a greener future.

We have created a collaborative and supportive work culture, where your expertise is valued, and career development is encouraged. If you’re looking to be part of a forward-thinking company that’s shaping the future of renewable energy, this is the opportunity for you!

What will you do?

• To create and maintain confidence in all NIBE Energy Systems products and services.
• Handle pre and post sale technical enquiries including fault finding, product information, spare parts from the NIBE Pro installer network and NIBE field engineers.
• Desire and ability to take ownership for technical and service-related enquiries from NIBE Pro installers.
• Develop an understanding of the NIBE service department and work as part of a wider team providing technical support to field service engineers, customers services, warranty claims and sales teams.
• Identify emerging issues and trends and escalate to Technical Services and Product Management teams.
• Provide feedback from the field to the Training department for development of training material.
• Remain up to date with the relevant industry standards, British Standards, Building Regulations etc.
• Provide support to NIBE installers regarding relevant industry regulations, standards and documentation.
• Produce and prepare quotations, calculations and project document packs in accordance with industry standards.
• Use the business systems in place to support activities of job role and enable accurate reporting.
• As a member of the technical team, you may be asked on occasion to undertake a variety of tasks and/or be involved in projects undertaken by the technical department.

What will you bring?

• Excellent IT, organisational, communication and presentation skills with a strong customer focus.
• Experience in fault diagnosis would be advantageous.
• If you’ve got hands-on experience and a passion for the domestic heating, gas, or electricity industry, we’d love to hear from you!
• Proficient in both spoken and written English.
• Ability to accurately interpret and communicate manufacturer’s instructions and industry standards.
• Knowledge of British Standards, Building Regulations and Code of Practice in relation to plumbing, heating and electrical.
• Theoretical and/or practical heat pump experience would be beneficial but not essential.

Applicants with transferable skills from other technological / engineering / electrical fields are encouraged to apply as we offer a comprehensive induction programme, including full job-related training.

What will be offer you?

• Competitive Salary (£35,000 - £40,000) depending on experience
• Enhanced Annual Leave 33 days including Bank Holidays
• Private Health Insurance with Employee Assistance/Wellbeing programme (after qualifying period)
• Company salary sacrifice pension scheme
• On-Site Free Parking
• A Supportive & Growing Team in the Renewable Energy Sector
• Work Schedule: Monday to Friday 37.5 hours with an early finish on Fridays (in-person role)
• Life Insurance 3 x Salary
• Company social events
• Comprehensive induction programme

This role offers the chance to grow your skills, support innovative technology, and be part of a friendly, forward-thinking team that values collaboration, development, and purpose. If you’re passionate about renewable energy and are ready to thrive in a supportive, people-first environment, we’d love to hear from you.

If you can meet our requirements and are interested in the above opportunity, please write enclosing a CV and covering letter to vacancies@nibe.co.uk for the attention of Michael Dungworth, Head of Technical.